FAQ and Shop Policies
Shop Policies
Shipping policies
We usually ship once per week on Thursday-Saturday using the US Postal Service. Some items may be made to order and take longer than a week to ship. Please check the item descriptions for more information. USPS Ground Advantage shipping is included free for US orders. Priority Mail and International shipping are available for an additional fee. Please note International orders may require VAT/customs tax to be paid to receive your item. This is a tax imposed by your country's government - we are not responsible for any fees.
Returns & exchanges
Cancellations
Cancellations: not accepted
We do not accept cancellations, or offer refunds, but please contact us via email or our contact form if you have any problems with your order, and we will do our best to make things right!
FAQ
Q: Do you offer custom orders?
A: Yes, we love creating one-of-a-kind items for you! Please contact us via email or the contact form to discuss custom orders. We also are available to discuss customs over IG messages!
Q: Do you offer design and fabrication services for other small businesses?
A: Thanks so much for your interest, but at this point we are no longer able to offer these services.
Q: Do you sell wholesale to brick-and-mortar stores?
A: Some items are available wholesale, please contact us via email or the contact form to receive our wholesale line sheet. Please note businesses in California must have a resellers permit to receive wholesale items from us!
Q: How are your items made? Do you outsource your production process or resell items from overseas?
A: We proudly make all our items in California, USA. We use various processes such as lost-wax casting and laser-cutting to create our items. We soon hope to have blog posts explaining how these processes work, but for now, please check out our Instagram page for more info!
Q: Do you offer rush or overnight shipping? Can I receive my order by a certain date? Do you ship UPS/FedEx? Can I pick up my order locally?
A: Due to having multiple modes of employment, we are generally able to only ship once per week, and are unable to offer overnight shipping. Once we drop off your order at the USPS, it is out of our hands and in their control, so we are unable to offer guaranteed delivery on a certain day. Please contact USPS with your tracking number for any delivery issues. We now offer an upgrade to USPS Priority Mail for domestic orders, this comes with a 2-3 day delivery time as opposed to 3-6 days for Ground Advantage. Please note this is the delivery time after your order is dropped off. Please contact us for other shipping options or for local SF Bay Area pickup.
Please contact us with any other questions you may have. Thank you!